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Travel Troubleshooter: Guests Are Charged $385 For Keypad That Was Damaged From Rain

Travel / Travel Troubleshooter /

A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When the weather wreaks havoc, should guests foot the bill?

Q: My partner and I booked an Airbnb near Joshua Tree National Park, California, for my birthday. On the second day, heavy rain caused the ...Read more

Travel Troubleshooter: Carnival Charges $500 Cancellation Fee That Wasn't Mentioned

Travel / Travel Troubleshooter /

Q: I booked a Carnival cruise through the American Airlines cruise travel agency in February for a July sailing. I paid $3,738 upfront, plus $342 for trip insurance. When we canceled in mid-March, the travel agent said that Carnival would refund $3,300 but withhold a $500 penalty for a "nonrefundable promotion rate."

Nobody mentioned this fee ...Read more

 

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