ArcaMax

Douglas Berry books a Princess cruise online and pays for the fare and travel insurance with his credit card. But then Princess cancels his cruise and charges him a $3,718 cancellation fee. Can it do this?

Q: I booked an 11-day coastal cruise on the Majestic Princess from Seattle to San Diego. I made the reservation online and gave Princess ...Read more

When Natasha Bird rents a car from Thrifty, she notes damage to the front bumper. So, why is she getting a bill for $2,212 for the same damage?

Q: I rented a car from Thrifty in Anchorage, Alaska, and noted damage on the front bumper when I took the car. Months later, Thrifty is holding me responsible for the damage, which I didn't cause. The...Read more

Q: I recently rented a car from the Enterprise location in Munich. When I returned the vehicle after several days, no one inspected it. A few days later, I received a message in my spam folder saying that I had damaged the car. Enterprise claims I scratched the car during my rental. The scratch is small, barely finger-length and thin. They sent ...Read more