ArcaMax

Q: My family and I booked flights from Berlin to Seattle on Lufthansa using United Airlines miles. Our initial itinerary had us flying from Berlin to Munich to Seattle. Lufthansa canceled the Munich to Seattle flight, rebooking us on a flight from Berlin to Frankfurt, Germany, then to Seattle, with a stopover in Frankfurt of only 1 hour and 25 ...Read more

Q: I recently flew from Amsterdam to Cape Town, South Africa, on KLM. When I arrived at the gate, an agent took my boarding pass and reassigned my seat. During the flight, attendants interrupted me three times, asking for my passport and ticket to confirm that I was in the correct seat. It was clear there was an error in their system.

To make ...Read more

When Booking.com refunds Elaine Treacy for a canceled vacation rental, it transfers her money to someone else's credit card. How can she get her money back?

Q: I reserved a villa in Alicante, Spain, through Booking.com and paid in full. Three days before my trip, Booking.com canceled the reservation and offered little help in getting an ...Read more