ArcaMax

Q: I purchased a Travelpro Platinum 29-inch suitcase with a lifetime warranty in 1998. The bag handle broke and is inoperable. My attempts to get it repaired have not succeeded because the parts are not available to make the repair. I think Travelpro should replace the bag with a new one because I paid for a bag with a lifetime warranty. What ...Read more

Q: I booked a Condor Airlines flight from Portland, Oregon, to Frankfurt, Germany, through Orbitz for my family. Orbitz's website explicitly listed the fare as economy classic, which included one free 70-pound checked bag for both legs of the trip. The confirmation itinerary confirmed this.

But Condor's email showed something different. Our ...Read more

Q: I recently booked a seven-day Caribbean cruise on Holland America. I paid $650 for a veranda stateroom, courtesy of an MGM casino certificate. An agent verbally confirmed the booking, and I got a zero-balance invoice. Then Holland America changed the price to $1,450 and told me to pay $800 more, or I would lose my cabin.

I've begged ...Read more