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Travel Troubleshooter: Airbnb Bans Model Customer For Life But Won't Detail Why

Travel / Travel Troubleshooter /

Q: I've been an Airbnb user for nearly a decade with over 40 stays and positive reviews. Recently, Airbnb abruptly removed my account, citing a vague "possible violation" of its Terms of Service.

I appealed, but the company doubled down, banning me for life without an explanation. I'm baffled. What could I have done to warrant this? All I want ...Read more

Travel Troubleshooter: Guests Are Charged $385 For Keypad That Was Damaged From Rain

Travel / Travel Troubleshooter /

A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When the weather wreaks havoc, should guests foot the bill?

Q: My partner and I booked an Airbnb near Joshua Tree National Park, California, for my birthday. On the second day, heavy rain caused the ...Read more

 

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