Travel Troubleshooter

Travel / Travel Troubleshooter / Oct 13, 2025

A family's dream Alaskan cruise collapses when a flight delay leaves them stranded. Holland America refuses to issue a refund despite having booked their flights. Can they get their $3,952 refunded?

Q: I booked an Alaskan cruise through Holland America for my family. A Holland America agent urged us to buy our Alaska Airlines flights through ...Read more

Travel Troubleshooter: How A Flighthub Error Forces A Family To Pay Twice For Tickets

Travel / Travel Troubleshooter / Oct 06, 2025

Q: I booked a flight from Buenos Aires to Puerto Iguazu, Argentina, for my family. I bought the tickets on Flybondi, an Argentine low-fare airline, through FlightHub. Despite carefully entering our flight details, the airline said that our passport numbers were random characters. We had to buy new tickets for $1,114 on Flybondi.

FlightHub ...Read more

Travel Troubleshooter: Travel Insurance Won't Pay Up After Traveler Cancels Her Trip

Travel / Travel Troubleshooter / Sep 29, 2025

When Amy Sparks' father-in-law passes away, she cancels a planned tour of Utah and files a claim with Tin Leg, her travel insurance company. But the company denies her claim. Is she going to lose the $4,098 she paid?

Q: I bought travel insurance from Tin Leg for a scheduled REI tour to Utah. When a family tragedy struck and my husband's father ...Read more