ArcaMax

Q: I rented a car through Turo in Edmonton, Canada, and returned it in the same condition, but the host accused me of causing a scratch. The car was covered in mud when I picked it up, making it impossible to inspect for existing damage. At drop-off, it was dark and snowy, and my phone was dying, so my photos were too dim to prove anything.

The...Read more

After Aer Lingus cancels James Jones' flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744, and then it stops responding to his emails. What can he do to get the money back?

Q: My wife and I were scheduled to fly from Paris to Philadelphia. Aer Lingus canceled the flight due to "operational issues" and ...Read more

Q: I've been an Airbnb user for nearly a decade with over 40 stays and positive reviews. Recently, Airbnb abruptly removed my account, citing a vague "possible violation" of its Terms of Service.

I appealed, but the company doubled down, banning me for life without an explanation. I'm baffled. What could I have done to warrant this? All I want ...Read more