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Travel Troubleshooter: Passenger Cancels 'flexible' Ticket In Advance But Gets No Refund

Travel / Travel Troubleshooter /

Q: I made a ferry booking with Brittany Ferries in January for an August sailing from Plymouth, England, to Santander, Spain. I'm 79, and unfortunately, health issues developed with my kidney disease. I realized that I needed to change my travel plans. If my condition worsened while I was in Spain, I wouldn't be able to return to the United ...Read more

Travel Troubleshooter: Ticket Change Request Seems To Get Lost In Translation

Travel / Travel Troubleshooter /

Q: My wife and I booked business-class tickets to Cairo through Austrian Airlines and Lufthansa for a tour of Egypt. The tour operator canceled the trip after the conflict in the Middle East. When I called Austrian to rebook, the agent misunderstood that the tour was canceled, and they canceled our booking.

The airline only refunded $108 ...Read more

 

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