ArcaMax

After Aer Lingus cancels James Jones' flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744, and then it stops responding to his emails. What can he do to get the money back?

Q: My wife and I were scheduled to fly from Paris to Philadelphia. Aer Lingus canceled the flight due to "operational issues" and ...Read more

Q: I've been an Airbnb user for nearly a decade with over 40 stays and positive reviews. Recently, Airbnb abruptly removed my account, citing a vague "possible violation" of its Terms of Service.

I appealed, but the company doubled down, banning me for life without an explanation. I'm baffled. What could I have done to warrant this? All I want ...Read more

A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When the weather wreaks havoc, should guests foot the bill?

Q: My partner and I booked an Airbnb near Joshua Tree National Park, California, for my birthday. On the second day, heavy rain caused the ...Read more