ArcaMax

Q: This past August, my dream trip to India imploded before takeoff. A delayed flight from Orlando, Florida, to Atlanta caused me to miss my connection to Paris. Delta Air Lines rebooked me 25 hours later through London, costing me $270 for hotels, meals and taxis. I'd wisely bought Trawick International travel insurance, which covers a trip ...Read more

Brenda Stopay rushes home from a cruise after learning that her brother is critically ill, but a booking error causes her to miss her flight. Despite months of back-and-forth between Orbitz and Aer Lingus -- including submitting her brother's death certificate repeatedly --neither company will approve her $715 refund. Can she cut through the red...Read more

Q: I rented a van from Budget for a family trip this past September. When I returned it, the agent checked the vehicle and said nothing about dirt. But 18 days later, Budget inspected the vehicle again and charged me $450 for "excessive dirt and sand," claiming that the floor mats needed cleaning.

They sent photos of the mats but didn't explain...Read more